Customer Services
Why General’ Service team is so different?
Since the design and manufacture of the first air-conditioner in Japan, the corporate value of the “General” has never been changed: Durability + Service = Green.
All our technicians strictly observe the following 5 Service Rules:
 | No compromise on manufacturing, installation and maintenance; three for the same goal; more durable, more green. |
 | All the local technicians to be examined by our factory’s original training programme, maintaining the highest standard between pre & post customer service. |
 | Only the factory approved parts, materials, repairing procedure and inspection standard will be used. |
 | Only the exclusive Anti-rust treatment from Japan will be used in our deep-cleansing service. |
 | Provide one-on-one hotline service; all the online enquiries will also be replied by our dedicated customer service team next working day. |
